Privacy Policy
Last updated: November 2026
This policy explains what personal information Shropshire Boiler Care (“we”, “us”) collects when you use this website or our services, why we need it and what your rights are. We are the data controller for this information. You can contact us at info@shropshireboilercare.co.uk, on 01743 537171 or by post at Mercers Lane, Shrewsbury SY3 9FT.
Information we collect
- Enquiries and bookings: your name, phone number, email address, address and the details you give us about your home, boiler or heating.
- Care plans: your plan, property and boiler details, inspection photos, visit history and payment records. Card payments are handled by Stripe – we never see or store your full card number.
- Job applications: your contact details, CV and anything else you choose to send.
- Website use: basic technical information (such as your IP address and browser) that our hosting provider processes to deliver and protect the site.
How we use it
- To reply to you, give quotes and arrange and carry out work (contract / steps before a contract).
- To run your care plan, take payments and send service reminders (contract).
- To keep the records the law requires, such as gas safety and tax records (legal obligation).
- To keep our website secure and prevent spam, including Cloudflare Turnstile checks on our forms (legitimate interests).
- To tell you about our other services, only if you have agreed – you can opt out at any time (consent).
Online price tools and marketing
Before our boiler and oil tank price tools show your prices, we ask for your first name, email, mobile number and postcode. We save these with your answers, the prices we showed you and the date and time, so we can send you your quote, contact you about it and honour the price if you go ahead (steps before a contract / legitimate interests). We keep quote details for 12 months unless you become a customer, and then as described below.
Marketing is separate and optional. The box for offers, tips and service reminders by email and text is never ticked for you, and you still get your prices if you leave it blank. If you do tick it, we record when you agreed and the wording you saw. You can unsubscribe at any time using the link in any email, by replying STOP to a text, or by contacting us. To stop spam, these forms use Cloudflare Turnstile, which checks your browser and receives technical information such as your IP address.
Who we share it with
We only share your information with companies that help us run the business, under contract and only for that purpose – for example our website host, job-management software, accounting software, email provider and payment provider (Stripe) – or where the law requires it. We never sell your information.
How long we keep it
We keep enquiry details for as long as needed to deal with your enquiry, customer and job records for as long as the law and our insurers require (typically six years after the work), and unsuccessful job applications for no more than six months.
Cookies
This website does not use advertising or analytics cookies. The embedded Google map and Google Fonts are loaded from Google, which may receive your IP address. If we add analytics in future we will update this policy and ask for your consent where required.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, object to or restrict how we use it, or withdraw consent for marketing. Contact us using the details above. If you are unhappy with how we have handled your data you can complain to the Information Commissioner’s Office (ico.org.uk).
Security
We take sensible technical and organisational steps to protect your information, and this website is served over a secure (HTTPS) connection.
Changes
We may update this policy from time to time. The latest version will always be on this page.